IT Support Engineer

Description We are looking for an IT Support Professional who can support our diverse family with all IT support-related functions at our company, based in Centurion.

We seek someone with the required skillset and fun-loving demeanour to fit into our upbeat and people centric environment.

Duties and Responsibilities

• End-user Support.

• Resolve requests within a specified timeframe.

• Troubleshooting.

• Documentation of IT Policies and Procedures.

• Assist and Manage both software and hardware requirements.

• Continues monitoring of IT assets to align with company security requirements.

• Promote best practices, and keep up to date with new technologies and trends.

Minimum Requirements

• Educational Background:

• Bachelor's Degree: Computer Science, Information Technology, Engineering, or a related field.

• Preferred Certifications:

• CompTIA A+

• CompTIA Network+

• Microsoft Certified: Modern Desktop Administrator Associate

• ITIL (Information Technology Infrastructure Library) Foundation

• Experience:

• Depending on the level of the role, anywhere from 5-8 years of experience in IT support, helpdesk roles, or system administration.

• Familiarity with common operating systems (Windows, macOS, Linux) and software applications.

• Technical Skills:

• Proficiency in troubleshooting hardware issues (desktops, laptops, printers, and other peripherals).

• Familiarity with networking concepts and troubleshooting, including TCP/IP, DNS, DHCP, and Wi-Fi.

• Knowledge of remote desktop applications and VPN

• Familiarity with mobile device support, including iOS and Android devices.

• Knowledge of cybersecurity best practices and basic malware removal.

• Soft Skills

• Excellent communication skills, both verbal and written, to assist end-users effectively.

• Strong problem-solving skills and the ability to think critically.

• Patience and a customer-oriented approach.

• Ability to prioritize and handle multiple tasks simultaneously.

• Teamwork skills and the ability to collaborate with colleagues.

• Other Considerations

• Familiarity with cloud services like Office 365,

• Basic knowledge of scripting (like PowerShell or Bash) can be a plus for automation tasks.

• Willingness to keep updated with the latest technological trends and advancements.

• Depending on the organization, on-call availability might be required for off-hours support.