Senior Cloud Account Manager

Job Summary

To promote FD’s Cloud and Hosting solutions to an assigned base of resellers. The role is responsible for driving revenue growth across a balanced portfolio of Cloud and Hosting brands, while building strong reseller relationships and demonstrating a solid understanding of First Distribution’s full business offering.

Key Responsibilities

Sales and Account Management

• Sell Cloud solutions and services to assigned reseller partners
• Drive monthly GP targets across allocated accounts
• Develop reseller business through sales execution, business development, and knowledge transfer of Cloud offerings.
• Recruit, onboard, and enable new resellers
• Expand product adoption within existing reseller accounts
• Develop and support reseller business and marketing strategies to grow FD’s Cloud and Hosting brand portfolio (Existing and new targeted accounts).
• Maintain a strong understanding of reseller strategies, programs, and full product portfolios – understand your customer needs.
• Ensure all required sales certifications are current and maintained across relevant brands and as per business requirements.
• Conduct bi-weekly business review sessions with Brand and Pre-Sales teams.
• Provide weekly pipeline updates, including deal probability and forecasting.
• Accurately capture and manage opportunities in the CRM system
• Report on KPIs, targets, pipeline creation, and deal progression to the Sales Manager on a bi-weekly basis
• Track partner activities, forecast performance, and provide feedback on brand success
• Communicate vendor and brand updates effectively to resellers
• Attend bi-weekly brand planning, pipeline, and update sessions
• Build and maintain strong relationships with key resellers, Brand teams, and Presales teams.
• Act as the central point of contact for reseller participation in vendor programs, incentives, and rebates, in collaboration with the Brand Manager.
• Ensure effective execution of reseller business plans
• Conduct 2–3 reseller meetings per day
• Attending vendor conferences and industry events
• Consistently demonstrate sales growth and achievement of targets
• Report any deviations from targets with clear explanations and action plans

Marketing Management

• Participate in marketing planning sessions with the Brand Manager and Marketing Team
• Support and drive initiatives for top reseller partners.
• Encourage reseller participation in FD-hosted events, campaigns, and initiatives

People Management

• Manage reseller expectations by coordinating with Operations, Brand, and Pre-Sales teams.
• Attend vendor training to become self-sufficient in the sales of assigned products and solutions.

Requirements

Internal training associated with competencies:

• During the first week of employment, you will be provided with a structured learning map designed to support your onboarding and role-specific development.

Requirements:

• Matric (Grade 12)
• Information Technology or a relevant business qualification would be advantageous
• 3-5 years’ experience in IT sales or external account management.
• Basic understanding of cloud computing concepts and consumption-based sales models.
• AWS and/or Microsoft Cloud certifications would be advantageous
• Experience working with CRM systems for pipeline and opportunity management
• Intermediate Microsoft Excel proficiency, including the ability to manage sales pipelines, use formulas, apply filters, and create PivotTables and basic reports for forecasting and performance tracking

Skills and Abilities

• Strong self-motivation and accountability
• Excellent verbal and written communication skills
• Strong relationship-building and stakeholder management ability
• Effective time management and prioritization skills
• Ability to manage sales pipelines and forecast accurately
• Resilient and able to perform under pressure
• Collaborative team player across sales, brand, and technical teams

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role.