IT Infrastructure Engineer/Systems Engineer

Description An IT infrastructure engineer ensures all the IT systems that support businesses of any size function efficiently . Additionally, the infrastructure engineer may also support and develop specific platforms and will concentrate on unifying communications, messaging and identity toward a seamless user experience.

Duties and Responsibilities Role Purpose:

• Responsible for the management, installation, maintenance, availability and security of the ICT network across all departments, including the hardware and software infrastructure.

• Take an active role in our ICT provisions.

Objectives:

• To ensure that the integrity of the ICT infrastructure is maintained.

• To support the delivery of ICT and CTO across the Group.

• To advise the Goup ICT Manager and CTO on emerging technologies as appropriate.

• To contribute to the vision of the IT development plan.

Duties and Responsibilities:

• Management of the network infrastructure, servers ect.

• To ensure that client’s ICT Support requests are dealt with effectively.

• Identify, plan and cost future development and upgrades.

• Design and development of ICT-based administrative processes and procedures.

Specific Responsibilities:** **

• Management of the curriculum and administration networks including Management Information Systems (MIS).

• Identify, plan and cost all future developments and upgrades of the ICT Infrastructure.

• Liaise with appropriate suppliers re: purchasing requirement and Licencing.

• Ensure data protection applications are current and within the requirements of the POPI Act.

• Responsibility for back-up systems and disaster contingencies as they affect the current networks.

• Arrange for the repair of hardware faults with outside suppliers.

• Liaison with appropriate outside suppliers.

• Manage the installation of all new computer hardware including wireless, fibre optic, networks and external projects, as required.

• Manage and implement the installation of all new computer software as required.

• Arrange annual inspection and safety testing of computer equipment.

• Manage the day-to-day maintenance of the Group's computer systems, including:

• Network user database and password allocations

• Management of internet filters

• Responsibility for all planned ICT works and liaise with workers and to liaise with external contractors/suppliers

• Manage appropriate technical support administration

• Assist staff with ICT related problems

• Responsibility for maintaining the Group’s computer inventory, insurance list and computer audit.

• Support as required with the management of the Group.

• Ensure that all ICT requests entered to the Helpdesk management system are processed in a timely manner and staff kept up to date with the progress.

• Ensure all quotations offer best value to the Group.

• Liaise with appropriate staff on new ICT projects.

• Advise staff in the best use of ICT for the required Group structure.

• Develop and maintain the Group's internet and intranet

• Respond to specified requests from Managment Team for the design and development of administrative processes and/or procudures.

• Manage remote access for the groups staff. ( VPN)

• Manage of peripheral equipment such as scanners, printers ect.

Other Duties:

• To comply with individual responsibilities, in accordance with the role, for health and safety within the Group.

• Share the Groups commitment to safeguarding and promoting the welfare of all staff members through having knowledge of statutory guidelines and safeguarding.

• To ensure that all duties and services provided are in accordance with the current IT policies and procedures.

• To undertake training as and when required.

• To actively engage in the performance management of the staff.

• To be willing and enthusiastic in engaging with continuous professional development.

• To be a key part of the life of the Groups community, to support both the values, vision and ethos of the Group, and encourage staff to follow.

• To participate in induction training, staff review processes and professional development opportunities.

• To comply with any reasonable request from the line manager to undertake work of a similar level that is not specified in this job.

• To undertake professional duties that may be reasonably assigned by the CTO.

Minimum Requirements

Educational Background:

• Bachelor's Degree: Typically in Computer Science, Information Technology, Engineering,

Certifications:

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)

• Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA)

• Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate

• AWS Certified Solutions Architect or AWS Certified SysOps Administrator

• CompTIA Network+ or CompTIA Server+

Experience:

• A minimum of 10 years of experience in IT infrastructure management, system administration, or a related area.

• Hands-on experience with server hardware and operating systems (e.g., Linux, Windows Server, Blades, Standalone) ).

• Experience setting up, configuring, and managing network devices like routers, switches, and firewalls.

• Familiarity with virtualization technologies like VMware, Veeam

• Hands-on experience with Firewalls (Fortigate)

• Hands-on experience Networks (LAN, WAN, SAN, VPN (SSL/IPSEC))

• IT Security (FortiGate Firewall on-premise and cloud, Kaspersky Endpoint Security, MFA, Bitlocker, ZScaler, be the point of contact for penetration testing)

Technical Skills:

• Strong knowledge of networking protocols, IP addressing, and subnetting.

• Proficiency in setting up and managing cloud infrastructure platforms like AWS, Azure, or Google Cloud.

• Experience with infrastructure automation tools like Ansible, Terraform, or Puppet.

• Understanding of security protocols, VPNs, and encryption techniques.

• Familiarity with containerization technologies such as Docker and Kubernetes.

• Knowledge on the use of PowerShell.

• Knowledge of ITSM principles (Incident, Problem, Change Management).

• Working experience on private and public DNS record management.

• Working experience on Windows (Windows 11 and Server 2016) Linux operating systems.

• Working experience of windows server administrative tools such as DNS, DHCP, GPO and Active Directory.

• Understanding VOIP and Hosted PBXs.

Soft Skills:

• Strong analytical and troubleshooting skills.

• Effective communication abilities to liaise with team members, stakeholders, and vendors.

• Teamwork and collaboration skills, as infrastructure projects often require cross-functional collaboration.

• Organizational skills to manage multiple tasks, projects, and priorities efficiently.