Quality Assurance Administrator - Fixed Term Contract: 12 Months

PRIMARY PURPOSE

To provide support in updating and maintaining the quality management system within the Fleet & Asset Finance division, included but not limited to identifying risks by monitoring the contract requirements monitoring service credits on the Telkom and Transnet account; and monitoring and distributing the customer satisfaction reports. Maintain all documented processes on the Intranet

TECHNICAL COMPETENCY REQUIREMENT

• Proficiency in MS Office is a must.

• Ability to maintain accurate records and documentation

• Strong attention to detail

REQUIRED MINIMUM EDUCATION AND TRAINING

• Matric • Diploma in Fleet Management/Road Transport Management (Preferred), or • Tertiary qualification in Fleet/Mechanical (Diesel, Petrol, Auto Electrical)

REQUIRED MINIMUM WORK EXPERIENCE

• 1 - 3 years Fleet and Quality Management

• Experience in data maintenanceence

KEY PERFORMANCE AREA (KPA)

Customer Centricity

• Ensures customer service excellence

• Communicate vision and services

• Identify problem areas and ensure corrective action is taken.

• Analysis of the month-end reports to ensure accuracy of data.

• Interprets business/customer requirements to provide timeous solutions.

• Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time.

Operational Excellence

• Plan workload effectively

• Create, maintain and enhance effective working relationships with staff, customers and service providers

• Exchange information to solve wider problems and assist in making these decisions

• Understand how the function impacts on other business units and ultimately on business results.

• Adhere to business policies and procedures.

• Comply with quality management system and objections.

• Update and implement new quality management requirements.

• Assist in developing and implementing standard procedures and policies

• Monitor key risks areas.

• Assist in manage the service credits on the Telkom account.

• Review business policies and procedures and recommend changes where necessary.

• Create, maintain and enhance effective working relationships with staff and other departments

Data management

• Update records, documents and procedures for the division

• Monitor customer contract matrix for the division.

• Assist with customer queries.

• Assist in ensure corrective and preventative action is implemented.

• Monitor customer satisfaction surveys

• Monitor service credits for Telkom.

• Ensure agreed on timelines are met when acting on requests.

• Accuracy and attention to details.

• General Admin request

Reporting

• Document Control

• Monthly reporting

• General reporting

This position is advertised in line with our commitment to Employment Equity.