Training Manager

Job Summary

The Training Manager will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures are maintained.

Key Responsibilities

• Conduct training sessions on preparation of foods as per our Standard Operating Procedures
• Support, mentor, and upskill trainees and new employees
• Promote efficiency and improve skills of employees
• Keep attendance and training records and registers
• Monitor employee performance and response to training
• Conduct performance evaluations and identify areas of improvement
• Provide daily updates on training areas done daily in-stores
• Work within a team and drive the restaurant/take-away forward
• Assist in New Store openings – supporting the teams through constant mentoring and coaching
• Assist the Training Department with Adhoc Training tasks and projects within Pedros
• Doing presentations to the target audience for all Pedros Training Modules and SOP's
• Sign off Manager Trainees throughout the region
• Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise
• Take charge of Gross Profit & GRV training/ trouble shooting for new & existing stores
• Full accountability of the training team within the Training Management group
• Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. Portfolio Of Evidence must be filed

Requirements

• Restaurant and Fast Food Service experience. Minimum 10 years related experience required
• Operations experience will be advantageous
• Good verbal and written communication skills
• Organisational and time management skills
• Must have a drivers license and be able to travel
• MS Office experience (Word, Excel, Powerpoint and Emails)
• Attention to detail
• Be prepared to go the extra mile
• Must be computer literate and must be able to write professional reports from time to time
• Must have own reliable vehicle & mobile phone
• Good Gross Profit / Cost Of Sales / GRV knowledge
• Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
• GAAP / MICROS knowledge