Internal Sales

Details

Closing Date 2026/10/11

Reference Number MCS260827-2

Job Title Internal Sales

Job Type Full Time

Business Unit Fluid Control

Division Fluid Control Cape Town

Department Sales

Job Grade C3

Number of Positions 1

Location - Town / City Cape Town

Location - Province Western Cape

Location - Country South Africa

Minimum Education Level Grade 12 | National Certificate

Job Category Sales

Job Advert Summary Macsteel Fluid Control Cape Town is seeking a suitably qualified Internal Sales employee to support sales, customer service and profitability objectives through accurate quotation management, order processing, sales administration and customer communication, while ensuring effective coordination with internal stakeholders to deliver efficient service and meet customer requirements.

Minimum Requirements • Grade 12 plus a Higher Certificate in Sales, Administration or a related field. • Minimum 2 years’ experience in a sales environment. • Experience in sales administration, quotations, customer service and order processing. • Contracts or projects experience will be advantageous. • SAP experience. • MS Excel and MS Word proficiency. • Quotation management and order processing experience. • Strong planning, organising and communication skills. • Pricing and gross profit awareness. • Good reporting and document control ability. • Ability to work accurately and cope under pressure.

Duties and Responsibilities The following Key Performance Areas are covered by the position:

• Sales Performance and Commercial Delivery. • Prepare accurate quotations and sales orders in line with customer requirements and company procedures. • Process Bermad production job cards accurately, completely and timeously. • Maintain pricing and gross profit discipline within approved parameters. • Support achievement of sales targets through effective follow-up, customer service and order conversion. • Manage contract pricing, project quotations and routine customer commercial requirements within delegated authority. • Ensure accurate pricing, order capture, contract adjustments and supporting documentation. • Operational Coordination and Service Delivery. • Coordinate with Purchasing, Production and Distribution to support customer commitments. • Monitor order progress, outstanding orders and delivery requirements. • Communicate order status, delays and service-related issues to customers and internal stakeholders. • Escalate stock, delivery or operational constraints that may impact customer service. • Resolve or escalate customer queries professionally and within agreed timeframes. • Customer Service and Stakeholder Support. • Provide professional support to customers, sales colleagues and internal departments. • Build and maintain positive stakeholder relationships through clear communication and timely feedback. • Ensure accurate pricing, order capture, contract adjustments and supporting documentation.

Policy

At Macsteel, we are committed to attracting and hiring the best qualified candidates for all positions within the organization. Our recruitment practices are designed to be fair, consistent, and compliant with all applicable employment laws and regulations. We believe in promoting from within wherever possible, therefore, internal applicants will be considered before looking at any external applicants.