Contributions Administrator

Job Summary

NBC Holdings is a leading force in the South African employee benefits arena, providing a comprehensive range of employee benefits, products and services.

We are seeking a Contributions Administrator to efficiently and effectively carry out all administrative duties related to specific funds to meet the NBC Client Service Provider Agreement (SPA) in accordance with NBC standards and procedure.

Key Responsibilities

Maintain accurate and complete membership data:

• Process monthly Contribution updates for specific funds
• Section 13A – Identify all participating employers with outstanding payments and /or schedules liaise with Fund accounts and notify the Fund monitoring person
• Prepare / Load Life Switches
• Effect investment Switches
• Maintain Filing up to date

Prepare administration reports for Trustee, Regional and Administration meetings:

• Prepare administration reports

Prepare and compile Fund Year end Checklist:

• Prepare Year end checklists

Provide excellent customer service:

• Attend to client queries
• Prepare and issue member benefits statements
• Communicate effectively with all stakeholders and proactively identify new opportunities

Adhere to NBC Processes and Procedures and standards:

• Process all claims and contribution updates as per NBC processes and procedures
• Follow admin standards as per client SPA

Prepare Annual benefit statements for various funds:

• Prepare Benefit Statements

Requirements

Experience:

• 3 years’ experience in similar or work-related position with good knowledge of Employee Benefits
• Computer literacy – Advanced Office
• Good understanding of Administration systems (Everest will be advantage)
• In-depth knowledge of funds: what they are, how they work, history of defined contributions, rules and procedures
• Understanding of the documents and forms required to comply with the legislation and fund rules
• Industry understanding – clients and competitors
• Legislation: all or relevant parts of Pensions Fund Act and regulations, Income Tax Act, Assurance Act, Trust Act, National Credit Act
• Knowledge of processes for managing data and records

Qualifications:

• Matric
• BCom in Finance or equivalent qualification
• Certificate of Proficiency in Retirement Funds (COP)

Skills and Behavioural Attribute:

• Interpret and consolidate information
• Plan, prioritise and organise all work in order to meet SPA’s
• Think ahead and anticipate, be proactive
• Solve day-to-day problems and assist other with problems
• Work methodically and systematically, attend to detail
• Be assertive
• Communicate: facilitate, listen, be diplomatic
• Be punctual and meet deadlines
• Demonstrate a strong customer service orientation
• Adhere to organisational procedures and business processes
• Filing and archiving

Remuneration & Benefits

Package & Remuneration:

• Market Related
• Medical Aid
• Provident Fund
• Group Life