Consultant: Fraud Operations (Chargebacks)

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here !

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2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To leverage expertise in fraud operations and perform purpose-driven activities in the combat against financial crime to minimise and mitigate client and bank losses thorough investigations into card fraud, digital fraud, application fraud, and internal threats.

Experience

• Minimum 2- 3 years’ experience in any area related to financial crimes.

• Experience of and comprehensive understanding of the South African financial/banking environment

• Familiarity with relevant legislation pertaining to fraud and banking.

• Proficiency in investigation techniques and methodologies

• Understanding of customer care and service protocols

• Familiarity of common fraud typologies and emerging trends in fraud and financial crime

• Familiarity with banking/retail/financial service provider policies, products, and procedures

• Service-oriented mindset.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification

Knowledge

• Understanding of the South African financial/banking environment.

• Familiarity with relevant legislation pertaining to fraud and banking.

• Understanding and proficiency in investigation techniques and methodologies.

• Understanding of customer care and service protocols.

• Familiarity of common fraud typologies and emerging trends in fraud and financial crime.

• Familiarity with banking/retail/financial service provider policies, products, and procedures.

• Service-oriented mindset.

Skills

• Attention to Detail

• Communications Skills

• Consultation skills

• Interpersonal & Relationship management Skills

• Planning, organising and coordination skills

• Problem solving skills

• Decision making skills

• Analytical Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.