IT Support Technician Mr Price Technology

Job Summary

We’re hiring a passionate, hungry to grow, IT Support Tech to be a helping hand to our Mr Price Group head office users.

Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!

Key Responsibilities

• Maintain the End User environment, ensuring device compliance and security
• Ensure first time resolution of all incidents logged via Service Desk within SLA
• Set up of equipment for users, installation of operating systems and software
• Be proactive and innovative in the End User environment
• Identify trending issues and troubleshoot root causes of common or recurring problems
• Build relationships with users and provide excellent customer service

Requirements

• A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships
• IT Diploma OR Microsoft 365/A+/N+ Certifications
• Apple Certified Support would be an advantage
• Valid driver’s license
• Able to do rotational after-hours standby

Plus at least of 3 years’ experience in a corporate IT environment supporting the below:

• Supporting Microsoft Windows 11 and MAC OS environments
• Provisioning of end-user computing hardware
• Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams
• Experience supporting a variety of security and business apps, i.e. anti-virus software, DLP, device encryption software, etc
• Experience supporting IP telephony
• Experience supporting video conferencing and AV systems
• Basic understanding of networking protocols