IT Support Assistant

Job Summary

At Wheco, technology plays a critical role in supporting our people, systems, and operations. As our business continues to grow, we are committed to building strong internal IT capabilities that ensure our teams remain connected, productive, and supported. We are looking for a proactive IT Support Assistant who enjoys solving technical challenges, assisting users, and maintaining reliable IT infrastructure. If you are passionate about technology and delivering excellent support, this is an opportunity to join a dynamic environment where your contribution will make a real difference.

Join Wheco as an IT Support Assistant and provide hands-on technical support across our growing business operations.

Key Responsibilities

• Provide first-line IT support to staff across the business
• Install, configure, and troubleshoot computer hardware, software, and network equipment
• Support VoIP and telecommunications systems, including extensions and telephone provisioning
• Manage IT support tickets and follow up on outstanding technical issues
• Maintain IT asset registers, inventory records, and infrastructure documentation
• Support internet connectivity, LTE failover devices, and site installations
• Assist with backup power infrastructure, including generators, inverters, and solar systems
• Liaise with suppliers and service providers regarding IT and infrastructure requirements
• Conduct site inspections, infrastructure audits, installations, and testing
• Assist with IT projects, reporting, and infrastructure improvements

Requirements

Skills and Requirements:

• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• Self-motivated and self-directed
• Strong attention to detail
• Effective time management and organisational skills
• Ability to work independently and as part of a team

Minimum Requirements:

• Grade 12 (Matric)
• 2–3 years' experience in IT support, telecommunications, or infrastructure support preferred
• Relevant IT qualification advantageous
• Knowledge of PC hardware, Windows, Microsoft Office, and common business software
• Knowledge of network installations, setup, and diagnostics
• Experience with VoIP or telecommunications systems advantageous
• Experience working with suppliers and service providers advantageous
• Valid South African driver's licence (essential)
• Own vehicle advantageous
• Must be willing to travel between company sites
• Comfortable working across office, warehouse, retail, manufacturing, and operational environments
• Willingness to work outside normal business hours when required

Remuneration & Benefits

Keep our business connected. Apply now!