Service Consultant: Digital Support

Job Summary

Providing expert assistance and solutions for Discovery Group users, including but not limited to Members, Financial Advisors, HealthCare Professionals and Employers experiencing technical issues or needing guidance with digital products and/ or services.

Key Responsibilities

• Assist customers with troubleshooting technical issues via all digital platforms.
• Provide information and recommendations regarding digital tools/ features, applications, and services.
• Help customers set up, manage, and secure their accounts across various platforms.
• Offer guidance on the use of digital tools/ features and platforms to enhance user experience.
• Log, track, and resolve queries/ incidents related to technology malfunctions and customer concerns.

Requirements

Skills

• Communication
• Empathy
• Problem solving
• Technical Skills
• Resilience
• Time management

Qualifications

Matric

Certifications

Work Experience

Minimum 1-year Call Centre / Customer Service experience.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.