Retentions Consultant

We’ve got positions available for retentions consultants

Company: King Price

Job Summary

Effectively communicate with existing clients and proactively manage relationships to enhance client loyalty and retention after two months of joining King Price.

Key Responsibilities

• Handling difficult client calls
• Retaining clients as part of the King Price royal family
• Dealing with client queries and complaints in a competent, efficient and professional way, and in accordance with the company’s quality and performance standards
• All dealings with clients must be in alignment with the company culture and values

Requirements

• Matric or matric equivalent (essential)
• Previous retentions experience (beneficial)

Skills and Attributes:

• Sales and client service oriented
• Attention to detail and quality oriented
• Deadline and results oriented
• Ability to take initiative
• Enthusiastic and passionate about the job and the company
• Organised, punctual and excellent time management skills
• Teamwork and collaboration
• Good judgment and problem-solving skills
• Adaptable and resilient
• Honesty and integrity
• Good interpersonal and communication skills
• Negotiation skills
• Administration skills

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.