Team Leader: Client Care

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

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2. Once you have completed the above finalize your application by clicking apply below

Job Summary

• To lead a team of predominantly first line Agents to optimally deliver on defined operational objectives, ensure that an exceptional client experience is achieved and that all policies, regulatory requirements and clearly defined operational processes are implemented and adhered to.

Requirements

Experience

• At least 2 years’ experience in a banking, retail, finance, client service environment

• Some previous people leadership exposure or experience of overseeing delivery or work

• Client service environment experience and/or function relevant experience (role specific)

• Experience of a fast moving, target driven environment with a focus on delivery and client service

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

• Technical/functional knowledge relevant to the designated team, department or function

• People management principles

• Client service principles and standards

• Customer communication, relationship management principles and practices

• Fundamental HR principles and practices

• General operational management processes and practices

Skills

• Attention to Detail

• Communications Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

• Decision making skills

• Planning, organising and coordination skills

• Problem solving skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.