Temp Claims Administrator

Company Overview

Lesaka is a leading South African financial technology company. We deliver financial services to consumers (B2C) and merchants (B2B) in Southern Africa through our proprietary banking and payment technologies. We offer banking, lending and insurance products to consumers and cash management solutions, bill payment technologies, value-added services, business funding and card acquiring solutions to formal and informal retail merchants.

Role Purpose

The Claims Administrator is responsible for the efficient administration, assessment, and processing of insurance claims, ensuring valid claims are settled accurately and within agreed service standards. The role also provides ad hoc support to the broker channel by serving as a liaison for broker-related enquiries, reporting, and policy administration activities.

Requirements

• Education and specialist skills
  • Matric
  • RE5
• Experience of between 1 and 3 years will be an advantage

Key Responsibilities

Claims Administrator

• Assess and validate insurance claims in accordance with company policies and procedures.
• Process new claim notifications and ensure all required documentation is obtained.
• Collect, verify, and accurately capture claim information.
• Analyse claims and determine requirements for assessment and settlement.
• Maintain accurate and complete claim records in line with departmental standards.
• Handle claim-related complaints and queries professionally and timeously.
• Build and maintain positive relationships with internal and external stakeholders.
• Ensure fair customer outcomes and deliver service in line with regulatory and company requirements.
• Meet agreed turnaround times and service level standards.

Broker Liaison (Ad Hoc)

• Serve as the point of contact for broker enquiries, commission statements, and sales reports.
• Provide support on claims-related processes and requirements.
• Maintain broker schedules, records, and databases.
• Issue membership certificates and policy updates upon request.
• Verify the accuracy of broker schedules and premium information.
• Maintain effective relationships with brokers and provide timely support as required.

Key competencies

• Goal oriented
• Computer literate
• Email etiquette
• Data capturing
• Handle pressure
• Conflict handling
• Knowledge of customer services
• Detail orientation
• Organising
• Extra hours
• Numeracy
• Projects administration
• Interpersonal skills
• Decision making
  • Level 4 and 5
• Problem solving skills
  • Level 4 and 5

Communication

• External
  • Customers
  • Brokers and partners
• Internal
  • Team members
  • Managers
  • Exco members
  • Call Centre
  • Branches