Cashier

About the Role

We are seeking an attentive, customer-centric, and detail-oriented Cashier to join our retail team. As the primary point of contact at our till points, you will be responsible for accurately processing point-of-sale transactions and maintaining store security standards. During transactional downtime, you will also provide vital support in cellular, credit, and service administration.

Key Responsibilities

1. Point of Sale & Cash Management

• Accurately process all point-of-sale transactions and cash ups in strict compliance with company policies and procedures.

• Capture manual invoices electronically within 24 hours and attach electronic invoices to manual book copies.

• Actively promote and achieve targets for add-on sales on all customer purchases.

• Maintain and update TV licence registers and process all required TV licence purchases according to company regulations.

• Balance cash ups and floats against system totals in the presence of a Supervisor or Manager, ensuring float seals are checked and secured at shift ends.

2. Operational Support & Security

• Ensure all till points and workstations are secure, clean, and ready for trading.

• Lock till points when unattended and update till passwords weekly.

• Deactivate merchandise tags upon customer checkout and verify cash/credit cards using UV light checks.

• Conduct credit card security checks, ensure item counts match invoice totals, and report any suspicious activities or shoplifting to management and security.

• Answer incoming calls within 3 rings using company standard greetings, taking accurate messages and transferring calls appropriately.

3. Customer Service

• Provide exceptional, customer-centric service in alignment with the company service code.

• Handle customer complaints efficiently and timeously, escalating issues to line management when required.

• Ensure compliance with all consumer protection and retail legislation.

4. Cellular, Credit & Value-Added Services (Ancillary)

• Assist customers with completing credit and cellular application forms, verifying supporting documentation in line with policy.

• Scan and submit completed credit/cellular agreements and provide customers with copies.

• Drive cellular, credit, and lay-by sales activities to meet monthly volume and target metrics.

• Offer value-added services such as extended warranties and insurance products.

5. Customer Repairs Co-ordination (Ancillary)

• Receive, log, and dispatch customer repair items to authorized repair agents/vendors according to SLAs.

• Inform customers clearly regarding estimated repair turnaround times and follow up on repairs pending over 7 days.

• Ensure repair stock is safely stored in designated secured areas to minimize damaged or distressed stock write-offs.

Requirements & Qualifications

• Education: Grade 12 / Matric certificate.

• Experience: 2–3 years of experience in a retail environment.

• Financial/Admin Experience: Practical experience in financial administration or cash handling roles.

• Technical Skills:

• Basic computer literacy (MS Word, MS Excel).

• SAP experience is advantageous.

• Experience with cellular and credit vetting processes.

• Knowledge: Sound understanding of financial compliance legislation, supplier warranty procedures, and store repair agreements.

Core Competencies

• Strong numerical skills and high attention to detail.

• Excellent interpersonal, verbal, and written communication skills.

• Strong customer centricity and professional telephone etiquette.

• Ability to work well in a team, follow instructions, and adhere to principles and values.

• Target-driven with the ability to cope under pressure and handle setbacks constructively.