Jewellery Sales and Design Advisor (40hr) - 1896 - Menlyn Park - Gauteng

Job Summary

The Jewellery Sales and Design Advisor is responsible for delivering exceptional customer service by assisting customers with jewellery purchases, custom design consultations, and product recommendations. The role combines sales expertise with jewellery product knowledge to create personalized solutions that meet customer preferences and special occasion needs. Working closely with customers, suppliers, and store teams, the incumbent contributes to sales growth, customer loyalty, and the delivery of a premium in-store experience.

Key Responsibilities

• Provide exceptional customer service by assisting customers with jewellery selections, purchases, and after-sales enquiries.
• Conduct consultations to understand customer preferences, style requirements, budgets, and special occasion needs.
• Recommend jewellery products and custom design solutions based on customer requirements and current trends.
• Explain product features, gemstone characteristics, precious metals, warranties, care instructions, and value propositions to customers.
• Process sales transactions, lay-bys, repairs, special orders, and custom design requests accurately and efficiently.
• Build and maintain strong customer relationships to encourage repeat business and customer loyalty.
• Monitor and maintain jewellery displays, ensuring merchandise is presented in accordance with visual merchandising standards.
• Maintain accurate records of customer orders, repairs, alterations, and bespoke jewellery requests.
• Liaise with jewellers, suppliers, and service providers to coordinate custom designs, repairs, and product deliveries.
• Achieve sales targets and contribute to store profitability through effective selling and customer engagement techniques.

Requirements

Qualification and Experience

Education: Grade 12 / National Senior Certificate. Certificate or Diploma in Jewellery Design, Retail Management, Fashion, Design, Sales, or a related field advantageous. Jewellery product knowledge training or gemology-related courses advantageous

Experience: 2 years' experience in jewellery retail, luxury retail, fashion retail, customer service, sales, or a related environment. Experience working with high-value products and personalized customer consultations. Exposure to jewellery design consultations, repairs, alterations, or bespoke orders advantageous.

Behaviours

• Action Oriented
• Business Insight
• Collaborates
• Communicates Effectively
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Plans & Aligns

Skills

• Jewellery Sales and Customer Service
• Jewellery Product Knowledge
• Custom Design Consultation
• Customer Relationship Management
• Sales Techniques and Upselling
• Visual Merchandising
• Point of Sale Operations
• Product Presentation
• Communication and Interpersonal Skills
• Negotiation and Influencing Skills

Please ensure your line manager is aware and supports your application.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Remuneration & Benefits

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth.