Surveillance Monitoring Officer

Job Reference Number: SI-1183

Department: Surveillance : Surveillance

Business Unit:

Industry: Hotel/Catering/Hospitality/Leisure

Job Type: Permanent

Positions Available: 2

Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Main Purpose of the Job:

Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.

Duties and responsibilities include:

Surveillance Monitoring • Monitor all Gaming procedures on the gaming floor against the relevant functions. • Complete target reports / punter scans on all gaming areas as per unit specific schedule • Conduct system checks, alarm conditions and interfaces • Record and report on faulty equipment • Issue and check playing cards, where required and other gaming related equipment as per SOP • Identifies, monitors and actions significant events actioned as per SOP: punter scanning, Jackpot verification, table activity, etc. • Monitors all non-gaming procedures against the relevant function • Proactively monitor high risk areas and emergency response as per set out procedures

Investigations • Reviews all video footage and other documentation/ reports relating to incidents, queries and variances • Investigates all variances reported to the Surveillance Department • Reports or escalates findings of the review and investigations • Record and retain evidence to be used for further processes according to standards

Reporting & Administration • Reporting all incidents and significant events to the relevant Stakeholders. • Prioritizes reports according to the severity of the incident. • Captures relevant data on the EOB • Compiles comprehensive reports where required

Job Requirements

Education, experience, and competencies required: • Grade 12 or equivalent national qualification in gaming operations • PSIRA C grade certificate • 1 year experience in a gaming / financial auditing / law enforcement (e.g., SAPS, Security, Defence Force, etc) environment an advantage • Surveillance experience an advantage

Certifications/Accreditation/Registration/Licenses • Meet the requirements for a gaming key license and FICA • PSIRA C registration

Work conditions and special requirements • Ability to work shifts that meet operational requirements • Work in a smoking environment • Full visual acuity (including ability to discern colours)

Behavioural Competencies • Problem Solving • Collecting Information (listening; asking questions) • Analytical skills • Handling conflict • Checking • Attention to detail • Following Instructions • Emotional resilience • Honesty & Integrity • Ability to deal with highly confidential information

Technical Competencies • English verbal communication skills • Rapid tracking and review of visual information • Use surveillance equipment • Betting procedures • Compliance procedures and regulations • Basic responsible gambling principles • Basic computer skills • Prolonged attention span

Equity

Please Note that preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 14 days after the closing date of this advertisement, please accept that your application has been unsuccessful