Waitron

Job Reference Number: 12

Department: F&B : Management

Business Unit:

Industry: Hotel/Catering/Hospitality/Leisure

Job Type: Permanent

Positions Available: 12

Salary: Market Related

Windmill Casino is looking for a Waiter/Barman to join our Food & Beverage team. The successful candidate will be responsible to prepare and deliver exceptional food and beverage services to our customers within the restaurant operations / banqueting operations and on the casino floor, ensuring that internal (SOP) standards are continuously achieved and professionally executed.

Job Description

• Prepare mise-en-place, place settings and any other required checks and preparations for service

• Set-up and break down for functions in line with event requirements and start times (when required)

• Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems

• Check cleanliness of own section or station

• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets

• Use and store operating equipment in line with specifications and safety regulations • Participate in stock takes

• Resolve or report on any anomalies to the required standards

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus

• Understand and conduct all tasks in line with Food & Beverage standard operating procedures

• Take guest orders accurately and timeously

• Place guest orders in the system

• Explain menu items

• Make recommendations with regards beverages and menu items

• Interact with kitchen staff respectfully around any special requests

• Deliver food and beverage dishes to customers and present in line with standards

• Be attentive to guest requests

• Clear tables after guests have completed their meal

• Provide billing to guests (where relevant)

• Conduct cash-ups at the end of service (where relevant)

• Leverage opportunities to upsell on promotional items

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times

• Interact with guests and provide professional service standards and relevant solutions

• Identifies customers and understand their preferences

• Educate customers on business unit facilities, products, reward programme and current promotions

• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Core behavioural & Technical / proficiency competencies

Behavioral:

• Deep customer and market understanding

• Responsive to customer feedback

• Demonstrate end‑to‑end ownership for resolving customer problems

• Accountability

• Continuous improvement

• Transparency

• Collaborative and a team player

• Clear communicator

• Takes ownership Technical:

• Food & Beverage Product Knowledge

• Food Service

• Operating equipment use & care

• Beverage service

• Communications skill

• Upselling skills

• Basic Computer Literacy

• Cashiering Services

Job Requirements

Qualifications

Grade 12 preferred (with relevant experience)

Experience

2 years previous experience as a waiter/Barman

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If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful